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Post by Bunny Hop on May 19, 2008 14:43:53 GMT -5
911 operator comments spark outrage
NASHVILLE -- When you call 911, you hope you're talking to someone who cares about what happens to you, but WTVF in Nashville, Tennessee uncovered a shocking 911 emergency. A Nashville woman, who called 911 during a violent domestic situation back in February, says the emergency system failed. Shelia Jones' call for help began when an angry ex-boyfriend barged into her house. The first recorded call came into Metro Nashville's 911 center at 2:08 p.m. Jones called the emergency center several times for almost three hours, as her ex-boyfriend made threats on her life. The first 911 operator stayed on the phone with Sheila for more than 15 minutes. She even called back to check on her. Jones went back and forth with different dispatchers, but one dispatcher made a shocking comment that was captured on tape. But, in the end, Sheila called the mayor's office and it was only then that police answered her call for help. Police and 911 officials say it was one error on top of another. The following is a transcript of a portion of the 911 call: Sheila: "Nobody's coming out here?"
911: "Yes, ma'am. As soon as the sergeant gets an officer available, he's gonna send somebody out there."
Sheila: "What, do y'all want him to kill me so you can put yellow tape around me and say we got there just for the death? Is that it? I don't understand."
Sheila: "I'm scared to even leave out my f***ing house."
911: "OK, ma'am, I updated the call. We'll get somebody there as soon as possible."
Sheila hangs up.
911: "I really just don't give a s**t what happens to you."As for the operator who made the shocking comment, Metro police chief Ronal Serpas says "the employee is no longer with us." ---------------------------------------- Here are more details www.newschannel5.com/Global/story.asp?S=8312600
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Post by JaineDough on May 19, 2008 14:46:36 GMT -5
yea i saw this on nancy grace last night. i was soooo shocked. people these days....always out for their damn selves. no right at all
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Post by BklynPearl on May 19, 2008 14:47:59 GMT -5
I heard about this on Steve Harvey's show.
A daggone sin and shame.
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Post by coldfront06 on May 19, 2008 14:48:30 GMT -5
Her dumb ass didn't realize she was still being recorded? Wow.
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Post by Bunny Hop on May 19, 2008 14:49:12 GMT -5
I'm so not surprised.
When that lady got into my house it took them at least 2 hours to come and I called 911 2 or 3 times because no was coming. The police station is about 5 miles away from where I live.
Another time I called to report a fire on the side of the highway. I called 4 times and NEVER got an answer. That mess scared me because I could have been in the same situation as this girl, in a car accident or anything! Yet they find plenty of time to post up on the highway clocking people.
and the police wonder why people don't like them
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Post by JaineDough on May 19, 2008 14:50:14 GMT -5
no shes unemployed....hahahahahahahahahahahahahahahahaha. thats what she gets for bein so damn evil and not takin her job and peoples lives seriously
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Post by Bunny Hop on May 19, 2008 14:50:29 GMT -5
Her dumb ass didn't realize she was still being recorded? Wow. it was a man that said the comment that sparked it all...either way it was dumb |
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Post by coldfront06 on May 19, 2008 14:51:42 GMT -5
Her dumb ass didn't realize she was still being recorded? Wow. it was a man that said the comment that sparked it all...either way it was dumb My dumb ass was misreading the "ma'am" as the 911 operator...lol. |
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Post by Colourgirlie on May 19, 2008 14:57:28 GMT -5
We already know the answer to this one: "But know this, that in the last days critical times hard to deal with will be here. For men will be lovers of themselves ... having no natural affection." - 2 Timothy 3:1-7 |
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Post by Nupey on May 19, 2008 16:32:32 GMT -5
Ummm....Sheila didnt actaully HEAR her say it, so whats the problem? If you've never had to take calls from customers (people) calling you with their problems and cussing at you, then you WOULDN'T understand.
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Post by Southie on May 19, 2008 16:46:17 GMT -5
Sheila was silly enough to make it known on the phone her feelings...I am certain their are many others with that same sentiment. Its sad, but true. I think in those type of positions, you tend to get desensitized...not providing an excuse.
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Post by Nupey on May 19, 2008 16:55:08 GMT -5
Ex:
Customer: Hi, did you pay my claim?
Nupey: Well, sir it appears that you didnt sign the claim form, could you sign it and resend it?
Customer: You stupid, Mutha$%@@, its MY Muth@#$# Money!!!
Nupey: Alright sir, we can either continue without you cursing at me, or I can disconnect this call, I'm only trying to help you...
Customer: What?! I bet you're black aren't you? You sound just like a nig###$ and I think you...
Nupey: Click
Customer: Hello? Hello?
Operator: Dial tone................
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Post by 100% Bajan on May 19, 2008 18:05:51 GMT -5
Ummm....Sheila didnt actaully HEAR her say it, so whats the problem? If you've never had to take calls from customers (people) calling you with their problems and cussing at you, then you WOULDN'T understand. The fuckkkkk u mean whats the problem?  ?? Regardless of how she felt personally about Sheila's situation that comment was inappropriate and insensitive and it makes the 911 dept look terrible. I have experienced taking calls from ppl cussing at me and what not, but one still has to maintain professionalism. |
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Post by Bunny Hop on May 19, 2008 21:05:47 GMT -5
Ummm....Sheila didnt actaully HEAR her say it, so whats the problem? If you've never had to take calls from customers (people) calling you with their problems and cussing at you, then you WOULDN'T understand. umm did you even read the entire article? it's not like someone stole her car. That man was in her house threatening her. And what if he had killed her right after she got off the phone with this dispatcher because "he don't give a shit" and didn't bother to get the police. All this is on top of the fact that they didn't respond to several other phone calls and in the end she had to call the mayor's office to get some help. |
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Post by No Screen Name on May 19, 2008 21:20:21 GMT -5
Ummm....Sheila didnt actaully HEAR her say it, so whats the problem? If you've never had to take calls from customers (people) calling you with their problems and cussing at you, then you WOULDN'T understand. Didn't y'all say the other day that he really is a good kid and he says what some of you are secretly thinking? So who agrees with him? |
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Post by THE emPRISS on May 19, 2008 21:20:31 GMT -5
Ummm....Sheila didnt actaully HEAR her say it, so whats the problem? If you've never had to take calls from customers (people) calling you with their problems and cussing at you, then you WOULDN'T understand. I declare Nupey..... smh @ you. If you dont remember ANYTHING I say to you, seriously or in jest...remember this... Your character is not measured by how you behave in public or when the spotlight is on you, its what you do when you think nobody is watching. |
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Post by Champs Elysees on May 20, 2008 8:02:01 GMT -5
Ummm....Sheila didnt actaully HEAR her say it, so whats the problem? If you've never had to take calls from customers (people) calling you with their problems and cussing at you, then you WOULDN'T understand. Didn't y'all say the other day that he really is a good kid and he says what some of you are secretly thinking? So who agrees with him?
My pops is a mortician. He "dressed" and buried both of his parents and has been doing it most of his life. He talks about death and his work the way we'd talk about our jobs. People who work around the more macabre aspects of life do become desensitized.
As long as the 911 dispatcher gets me the help I need in a timely manner, I don't care what they think about me. The problem with that is, if people don't care about people, they won't do their jobs effectively. |
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Post by Colourgirlie on May 20, 2008 9:22:59 GMT -5
The problem with that is, if people don't care about people, they won't do their jobs effectively. I see this so much in the physical and mental health care industry. How can anyone be in a people-service oriented position and not care about people? Many people only see their jobs as jobs. They failed to realize the importance and impact that they have on those that they service. |
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Post by Southie on May 20, 2008 9:55:10 GMT -5
Ummm....Sheila didnt actaully HEAR her say it, so whats the problem? If you've never had to take calls from customers (people) calling you with their problems and cussing at you, then you WOULDN'T understand. I declare Nupey..... smh @ you. If you dont remember ANYTHING I say to you, seriously or in jest...remember this... Your character is not measured by how you behave in public or when the spotlight is on you, its what you do when you think nobody is watching. Wow! Profound statement. Let me write that down and pass along to few folks who desperately need to read this. |
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Post by Nupey on May 20, 2008 10:05:38 GMT -5
I'm not saying Sheila is right for saying what she said, But I'm saying the Citizen who was being attacked didnt HEAR her say it did she?
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Post by Bunny Hop on May 20, 2008 10:09:41 GMT -5
Sheila = the citizen who was being attacked.
you have to take the entire situation into consideration and not just the one small piece that you don't agree with.
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Post by BklynPearl on May 20, 2008 10:43:31 GMT -5
I'm not saying Sheila is right for saying what she said, But I'm saying the Citizen who was being attacked didnt HEAR her say it did she? While the victim herself didn't HEAR what the dispatcher said, the call was STILL BEING RECORDED and the Nashville 911 Center has it documented. THEY HEARD WHAT SHEILA SAID TO THE VICTIM. Now if something would have happened to the victim in question, every single 911 phone call she made can be used in the court of law. If the victim in question decides to bring a lawsuit, guess what? Every single call she made to 911 can be used in the court of law. |
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Post by Nupey on May 20, 2008 10:48:39 GMT -5
BK,
Your missing the Point. I agree that the 911 operator is wrong. But what I'm saying is, her saying that she didnt care, had NO BEARING on the outcome of the victim. Or am I not reading the story correctly? Why are we blamining the 3RD Dispatcher when the OTHER TWO should've sent out the police to the home? There is obviously some VITAL information missing.
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Post by BklynPearl on May 20, 2008 10:55:14 GMT -5
Nupey,
My mother just retired last year from NYPD after working 29 years as a 911 operator and working in tape room where the 911 calls are recorded and saved. If she had been anywhere near as discourteous and disrespectful, PLEASE TRUST that NYPD would have put their foot up her ass, written her up, the whole nine yards.
That 911 operator was totally out of order, and CLEARLY violated the guidelines that were set forth by the Department, point blank. Somethings are just better left unsaid. The other 2 operators who failed to send help over there should be dealt with as well.
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Post by Highly Favored on May 20, 2008 11:06:29 GMT -5
When you stop caring about doing your job the way that you should, you need to seek other employment. Especially, something this important.
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Post by Bunny Hop on May 20, 2008 11:19:45 GMT -5
I feel like this after reading this thread  |
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Post by Nupey on May 20, 2008 12:36:38 GMT -5
I'm getting what yall are saying about the dispatcher needing to be reprimaned, but other than that, I dont see where her LACK of Caring Affected Shiela being rescued. I just don't see it. Whether she said she didnt care or not, it would'nt have changed the outcome. So what are you guys arguing?
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Post by Colourgirlie on May 20, 2008 12:47:25 GMT -5
Personally, I wasn't arguing that the dispatcher's lack of caring changed the outcome in this case. That's on the entire 911 department. What I was arguing was the demeanor of the dispatcher. You cannot work a service job such as this and make comments like this without being reprimanded. That's what I was arguing.
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Post by Nupey on May 20, 2008 12:58:06 GMT -5
Personally, I wasn't arguing that the dispatcher's lack of caring changed the outcome in this case. That's on the entire 911 department. What I was arguing was the demeanor of the dispatcher. You cannot work a service job such as this and make comments like this without being reprimanded. That's what I was arguing. And I agree with you, but anything suggestion that she somehow affected what happened to shiela is truly specultive. |
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Post by Mrs. Eyes on May 20, 2008 13:04:05 GMT -5
I guess Nupe what the issue is, is that it should have never been said out loud......
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